INSIGHTS & FAQS
Better briefs.
Better decisions.
Practical starting points for your next acquisition conversation.
CAMPAIGN PLANNING / 01
What belongs in a useful campaign brief?
Start with the business outcome. Then describe your audience, offer, geographic coverage, preferred channels and the capacity of your sales team.
Define a useful enquiry in plain language. Include qualification criteria, required fields and how quickly your team can follow up. Agree how feedback will reach the campaign team.
PERFORMANCE / 02
Look beyond the cost of a lead.
A low acquisition input cost tells only part of the story. Contactability, audience fit, qualification and downstream conversion help explain whether a source is useful.
Agree definitions and a reporting window before comparing results. Feed outcomes back by source so decisions are based on a consistent view.
DELIVERY / 03
Make the handover part of the plan.
Agree where enquiries will arrive, which fields your team needs and what happens when a record is incomplete. Test the journey before increasing activity.
Clear ownership matters: someone needs to act on the enquiry, report the outcome and resolve delivery issues.